Dihexa NEW

FAQ

1.Q: Can i get some samples?

A:Yes, we can supply the free sample ,but the shipping cost be paid by customer.

2.Q:How to start orders or make payment?

A:WesternUnion,bitcoin ,etc.

3.Q:How to confirm the Product Quality before placing orders?

A:We have complete QS system,and will provide the test report.You can get free samples for some products,you only need to pay the shipping cost.

4.Q:What's your MOQ?

A: Depending on the cost of product,it will be 5g if cost is high.

5.Q:How about delivery leadtime?

A:Within 2 working days after payment confirmed.

6.Q:How do you control the safety of your products ?

A:Control raw material to finished product, third party report

7.Q:Is it field inspection available ?

A:Yes,we support field inspection.

8.Q:How long does it take to the goods arrived?

A:For 1KG-100KG, Within 5-7 days by DHL,UPS,TNT, FEDEX,EMS Over 100KG.within 5-8days by air,20-40days by sea.

9.Q:How about Customs clearance?Will you refund or reship if it is seized?

A: We have full of experience to do the customs clearance,generally it will have no trouble.And we will reship or refund for you if it is seized by our mistake.