Q1. What information should I let you know if I want to get a quotation?
Answer:
-Quality you require, eg. Assay, Purity, or single impurity
-Quantity you need
-Standard you want, such as USP, EP, JP etc.
-Quality you require, eg. Assay, Purity, or single impurity
-Quantity you need
-Standard you want, such as USP, EP, JP etc.Q2. How to make the payment?Answer: T/T in advance are highly recommended. We can accept Western Union, Money Gram and Paypal as well.
Q3. When will you deliver the goods?Answer: For sample, in need about 2 working days after payment; for big cargo (more than 1kg), in about 3 working days after payment.
Q4. How will you deliver the goods?Answer: We have professional express forwarder, strong cooperate with DHL, TNT, UPS, FEDEX, EMS, China Air Post.For container products, we can do sea shipping,can guarantee that you can receive the product successfully and safety. You also can choose your own shipping forwarder.
Q5. When will we receive the goods?Answer: For samples, we will send by TNT/DHL/FEDEX/UPS express, usually it takes about 3-5 to reach you; for larger orders, it will take about 7 -10 days at most.
Q6. What if we find your products unsatisfied?Answer: We will send you a COA (Certificate of Analysis) to you first for you to confirm the quality, but if you find our products not confirm with the COA after you receive it, please show us your test result, we will provide with you the professional technical help.
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